Apple AppleCare OS Support - Preferred

- Unlimited Enterprise-Level Tech Support.
- 1 Year of Access for 2 People.
- 2-Hour Response Time, 7 x 12.
- Phone and Email Support for Issues.
- iOS, OS X, and OS X Server Support.
- Assigned Technical Account Manager.
- AppleCare Help Desk Support and Tools.

The AppleCare OS Support - Preferred from Apple is the equivalent of having direct access to an Apple expert for enterprise-level IT issues. For organization-wide deployments of iOS, OS X, and OS X Server across multiple locations, this is unlimited technical support for a year, covering phone and email support for integration, migration, and server operation issues. 2 people in your organization will have access to this unlimited tech support.

The Preferred level provides a 2-hour response to all priority 1 (server down) issues; 12 hours per day (8a.m.-8p.m. CST), 7 days a week. There is also a technical account manager assigned to your organization for the duration of the Preferred care.

AppleCare OS Support - Preferred also includes AppleCare Help Desk Support and AppleCare Help Desk Tools. AppleCare Help Desk Support provides your 2 designated contacts an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.

Additionally, each contact will have access to AppleCare Help Desk Tools, which is a library of downloadable diagnostics for Mac hardware and AppleCare Technician Training. This training is the only Apple-developed and approved online service certification training available.

- 1 year of unlimited phone and email technical support for 2 members of your organization.
- Support for iOS, OS X, and OS X Server deployments across multiple sites: advanced integration, migration, and server operation issues.
- 2-hour response time for priority 1 (server down) issues; 12 hours per day (8a.m.-8p.m. CST), 7 days a week.
- Assigned technical account manager assigned to your organization for the duration of the Preferred support.
- Unlimited access to AppleCare Help Desk Support for software installation, launch, and use incidents; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.
- Access to AppleCare Help Desk Tools; a library of downloadable diagnostics for Mac hardware.
- Access to AppleCare Technician Training; the only Apple-developed and approved online service certification training available.